Delivery Policy

At Kemcy’s Touch, we strive to deliver your orders quickly and safely.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Estimated delivery times depend on your location:

  • Major cities: 2–5 business days
  • Other locations: 3–7 business days

Delivery times are estimates and may vary due to logistics or unforeseen circumstances.

3. Delivery Fees

Delivery fees may vary depending on:

  • Delivery location
  • Size or weight of the order
  • Selected delivery method

The delivery cost will be displayed at checkout before payment.

4. Delivery Attempts

Our delivery partner will attempt to deliver the package to the provided address. If the delivery fails due to incorrect details or customer unavailability, the order may be rescheduled or returned.

5. Order Tracking

Customers may receive tracking information once the order has been shipped.

6. Delivery Issues

If your order:

  • Arrives damaged
  • Is missing items
  • Is significantly delayed

Please contact our customer support within 48 hours of delivery.

7. Address Accuracy

Customers are responsible for providing accurate delivery details. Kemcy’s Touch will not be responsible for delivery failures caused by incorrect addresses.

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