Refund & Return Policy

At Kemcy’s Touch, customer satisfaction is very important to us. If you are not satisfied with your purchase, you may request a return or refund subject to the terms below.

1. Return Period

Customers may request a return within 24hrs after delivery of the item. After this period, we may not be able to process a return or refund.

2. Eligible Reasons for Returns

You may request a return or refund if:

  • The item delivered is damaged or defective
  • The item delivered is different from what you ordered
  • The item is missing parts or accessories
  • The item is significantly different from the product description

3. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned with all original packaging, tags, and accessories
  • Proof of purchase (receipt or order confirmation) must be provided
  • The return request must be made within the allowed return period

We reserve the right to reject returns that do not meet these conditions.

4. Non-Returnable Items

The following items may not be eligible for returns:

  • Items that have been used, damaged by the customer, or altered
  • Items sold on clearance or promotional sale (unless defective)

5. Return Process

To initiate a return:

  1. Contact our customer support at support@kemcystouch.com.
  2. Provide your order number and reason for the return.
  3. Our team will review your request and provide instructions on how to return the item.

6. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 3–7 business days
  • Refunds will be issued through the original payment method used for the purchase
  • In some cases, store credit may be offered

7. Shipping Cost for Returns

  • If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
  • If the return is due to customer preference, the customer may be responsible for the return shipping fee.

8. Late or Missing Refunds

If you have not received your refund after the processing time:

  • Check your bank or payment provider
  • Contact your bank or card company as processing times may vary
  • If you still need assistance, contact our support team

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